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General FAQ's |
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| How can I order your special baking pan/carrier for the ice cream cup cakes? | |
The offer for this great item can be found on the sides of the boxes that carry the appropriate-size cups for the ice cream cup cake recipe. The items that can be used to bake these cups are 12cake cups, 24cake cups, 48cake cups, and 18color cups. This is a mail-in offer only. Follow directions on the order form. Mail your payment with UPC bar codes to the address on the form found on the side of the box. Note: While the picture shows a clear plastic container/cover, we found that the clear plastic was prone to breakage during mailing. We switched to a more opaque plastic, which is more flexible/durable and does not break during mailing. |
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| Does your product contain tree-nuts or peanuts? Is there a chance of cross-contamination with other products in your bakery that do contain tree-nuts or peanuts? | |
| None of our ice cream cones contain tree-nuts or peanuts. None of our ice cream cones contain ingredients that contain tree-nuts or peanuts. Since we only bake ice cream cones at our two bakeries, there is no chance of any cross-contamination with other products. | |
Are Joy cones kosher? |
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| Yes. All Joy cone products are certified kosher by Star-K. | |
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Yes. |
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Is Joy Cone Company privately owned, family owned, or employee owned? |
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| Joy Cone Company has no private investors. It is partly family owned and partly employee owned. However, all family owners are required to be full time employees, and therefore, strictly speaking, Joy Cone Co. is 100% employee owned. Joy is an ESOP company. In other words, we have an Employee Stock Ownership Plan, which is how we administer the details of non-family employee ownership. Please note. The current family owner-employees are the direct descendants of one of the two founders. To learn more about our company history click here. | |
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| FOOD SERVICE FAQ'S | |
Can I purchase my cones directly from Joy? |
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| We do not sell our cones directly to the consumer with the exception of our Kids Cone® samplers which are available in the online shop. Our waffle bowls will also soon be available for purchase online. | |
Where can I get your cones? |
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| Our cones are available through distributors throughout the United States and Canada . If you would like a list of local distributors click here . | |
Why do I need jackets on my cones? What do they do for me? |
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| With the ever-increasing concerns about food borne illness and sanitation, it was only natural that we develop jackets for our cones. Jacketed cones project an image of cleanliness and show your customers that sanitation is a priority. Using jacketed cones will also cut down on the need for cone wraps and extra napkins. It is also a labor saver. | |
Can we have our name printed on the jackets? |
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| Yes, the minimum is 500,000 jackets per size per year. If you are interested in a custom printed jacket please click here. | |
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Yes, but there are substantial tooling costs involved. If you are interested in a custom cone please contact Juergen Kloo at juergen.kloo@joycone.com or (800) 242-2663 x3400. |
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How do I get credit for damaged cones? |
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| You should contact your local distributor for credit. Most of the damage that is incurred in the field is a result of handling. If, however, you feel that there is a problem in the manufacturing of the cone please call us at (800) 242-2663 and ask for the food service department. We will log your complaint and advise what actions will be taken. Before you call please have the following information: Joy Cone Item #, case code, and packer initials. All of this information can be found on your case. The item # should be printed on the case. The case code will be printed in a box on the side or on the tape that seals the case. The packer initials will be found on a small white label on the case. | |
Can I get my dispenser for free if I use your cones? |
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| We do not supply free dispensers. Unfortunately, we do not make the dispensers. We have to purchase them just as you do. We offer these dispensers as a convenience to our customers. You can order dispensers on line, just click here. | |
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